Domain Setup

How to solve domain "pending verification" issues

If you updated your DNS to point to our nameservers, and still don't see an "active" status for your domain inside ColdSend, the best thing to do is wait. Behind the scenes, once your DNs points to our nameservers, we are setting up all the DKIM, DMARC, SPF records for you. And these records can take up to 24 hours to fully propagate. However, the average time is less than 1 hour. If your domain is still pending verification after 1 hour, contact us at hello@coldsend.pro with your domain and the email from which you created your account. Our technical team will resolve your issue within 24 hours.

How to connect your domain to ColdSend

To send email from your own domain (you@yourcompany.com) you must let ColdSend host the DNS records that prove you own it (SPF, DKIM, DMARC). The fastest way is to delegate the domain to ColdSend’s name-servers. After a 2-minute change at your registrar, we handle all authentication records for you and keep them rotated automatically. Step 1 – Add the domain in ColdSend 1. Log in to https://cloud.coldsend.pro 2. In the left menu click Domains → Create new domain (Note: You have to be subscribed to a plan to do this step) 3. Type the root domain you want to send from (e.g. coldsend.pro) and press Add 4. Click the blue “Connect my domain” button that appears A sidebar opens showing the two ColdSend name-servers you must use: Keep this page open — you’ll copy those values in the next step. Step 2 – Change name-servers at your registrar Open your domain provider’s dashboard in a new tab and replace the existing name-servers with the two above. Choose your registrar below, click the link for the exact clicks and screenshots (opens in a new tab): Cloudflare: Change name-servers at Cloudflare Namecheap: Change name-servers at Namecheap GoDaddy: Change name-servers at GoDaddy (video) Google Domains: Switch to custom name-servers Bluehost: Update name-servers at Bluehost ⚠️ Important - Only the name-server fields need to be changed — leave all other DNS records empty; we will re-create the ones you need. - If the domain already has a website, open a support ticket first so we can copy over the A-records before you switch. Step 3 – Wait for verification Return to the ColdSend Domains page. Status will change from “Verifying” → “Active” once our system sees the new name-servers (usually within 5 minutes, occasionally up to 2 hours). If the status is still “Verifying” after 24 hours, email us at hello@coldsend.pro and we’ll check it manually. That’s it, your domain is ready! You can now create mailboxes and start campaigns; SPF, DKIM and DMARC are already configured and will be kept valid automatically.

Can you use ColdSend inboxes outside of ColdSend?

Yes, you now (as of November 2025) can. Simply click "Export" on the Sender Accounts screen and you'll get a CSV with the credentials for your inboxes along with relevant protocol information for whatever sequencer you wish to use. Rate limits apply however. You can send a maximum of around 5000 emails a day (without top-ups; if you avail all the top-ups up till capacity), so adjust your limits accordingly.